2009 Dun & Bradstreet’s Open Ratings Report
Top 20% Rating

Each year, Open Ratings helps thousands of companies secure contracts with large purchasing organizations such as the GSA by verifying their performance with Past Performance Evaluations (PPEs). The customer satisfaction metrics that are evaluated include:  reliability, cost, order accuracy, delivery/timeliness, quality, business relations, personnel, customer support, and responsiveness. The PPE score is based on the survey feedback of between four and twenty verified references. The Top 20% rating is relative to similar companies during the same time period.

2009 KMWorld
100 Companies that Matter in Knowledge Management

The 100 companies that have helped create, enhance or define a market, and they all share a remarkable capacity for agile, customer-driven innovation. Feedback from customers was the most important constituency for consideration.

2008 Outsell Document Delivery Best Practices and Vendor Scorecard
#1 Overall & In Each Category

Outsell, a research and advisory firm focused on the publishing, information, and education industries, undertook the study because information managers continue to be challenged by copyright compliance and the distribution and process management of single articles, patents, and other documents. Reprints Desk garnered the No. 1 spot for depth and breadth of coverage, came in first in fair pricing, and topped all entrants for its customer-centricity and ease of doing business. In overall customer satisfaction, Reprints Desk took first place, coming in ahead of every other vendor. Reprints Desk also ranked among the highest for customer loyalty, including the significant benchmark of willingness to recommend the vendor to other buyers.