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Support Overview

It is our mission to make sure you and your colleagues are satisfied.  Our commitment has been recognized in the 2008 Outsell Document Delivery Best Practices and Vendor Scorecard Report, via the 97% customer satisfaction rating we received in a 2009 Dun & Bradstreet Open
Ratings survey of our customers, and in the repeat business and Customer Testimonials that we regularly receive.

There are Three Basic Types of Support that we Currently Provide:

• Enterprise Support - Direct access to our Customer Support Team by phone and email, whether you need help with an order or want to strategize on enhanced communication of services and features to your end users – 24 hours a day, five days a week, around the globe.
• Dedicated Support – Exclusive support focused on your organization, available to organizations with high volume levels and unique business process improvement challenges.
• Advisory Support – Have a unique set of content workflow challenges? Email Us today and we’ll see what we can do to provide you with a free consultation and recommendations for addressing your challenges whatever they may be.

Login Information
Visit our Login Page to sign in to your Reprints Desk account, and get started placing orders, checking the status of orders, and updating your user profile.

Still need help? 
No problem, just Submit a Help Desk Request or Contact Customer Support today.


Need or Want to Share Information?
Do you have feedback for us or just have a good idea to share?  We’d love to know what’s on your mind, so please let us know by filling out our Online Feedback Form.  If there is something else that you need, then you can request information or follow-up communication from us by filling out our Request Information Form (we promise it won’t take more than a minute).

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	Email Us
	Phone: +1 (310) 477-0354